Update
MATLAB and Simulink Course Schedule has been restored.
Update
MathWorks Store has been restored. Some license options are not yet available.
MATLAB and Simulink Course Schedule has been restored. Multi-attendee quotes are not yet available.
License Center restored: product data, product allocation and adding new license administrators. License Center reports are not yet available.
MATLAB and Simulink Course Schedule has been restored. Multi-attendee quotes are not yet available.
License Center restored: product data, product allocation and adding new license administrators. License Center reports are not yet available.
Update
File Exchange has been restored however some earlier GitHub submissions may not have posted yet.
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MathWorks Account has been restored.
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Downloads has been restored.
License Center has been restored. You can now view and activate licenses, link to licenses, and manage users. However, it is currently operating in a degraded state, so detailed product data, product allocation, buying products, renewing maintenance, and adding new license administrators are not yet available.
Add-on Explorer is still in a degraded state. MathWorks Product downloads is now enabled. Self-serve trials of products not currently licensed for is not enabled.
License Center has been restored. You can now view and activate licenses, link to licenses, and manage users. However, it is currently operating in a degraded state, so detailed product data, product allocation, buying products, renewing maintenance, and adding new license administrators are not yet available.
Add-on Explorer is still in a degraded state. MathWorks Product downloads is now enabled. Self-serve trials of products not currently licensed for is not enabled.
Update
File Exchange - GitHub Sync, Hardware Support Packages and Support packages are operating normally. File Viewing is not enabled.
Add-on Explorer has been restored. It is operating in a degraded state with MathWorks products downloads not enabled.
Add-on Explorer has been restored. It is operating in a degraded state with MathWorks products downloads not enabled.
Update
File Exchange - Installation of Hardware Support Packages is not currently enabled.
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MATLAB Answers and Cloud Center have been restored for existing users.
File Exchange has been restored for existing users. It is operating in a degraded state with file viewing and GitHub sync not yet enabled.
File Exchange has been restored for existing users. It is operating in a degraded state with file viewing and GitHub sync not yet enabled.
Update
We are continuing to investigate this issue.
Update
MATLAB Grader and Cody have been restored for existing users.
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MathWorks experienced a ransomware attack. We have notified federal law enforcement of this matter. The attack affected our IT systems. Some of our online applications used by customers became unavailable, and certain internal systems used by staff became unavailable, beginning on Sunday, May 18. We have brought many of these systems back online and are continuing to bring other systems back online with the assistance of cybersecurity experts.
Update
Downloads is still in outage state.
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We are continuing to restore systems. More updates as they become available.
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Thingspeak has been restored for existing users.
MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts. Some users who haven't signed in since 11 Oct 2024 will be unable to signin. Two step verification works intermittently.
MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts. Some users who haven't signed in since 11 Oct 2024 will be unable to signin. Two step verification works intermittently.
Update
MATLAB Online and MATLAB Mobile have been restored.
MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts
MathWorks Account is experiencing degradation in service which is preventing users from creating new accounts
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Updating MATLAB Answers status to Outage.
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Adding Cloud Center and MATLAB Mobile to impacted applications.
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Degradation: As of today, MathWorks Account SSO (Single Sign On) and Multi-factor authentication (MFA) are now working, which should fix many of the Sign-On and access issues users have experienced.
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Adding ThingSpeak to the list of affected applications.
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We are continuing to investigate this issue.
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We are continuing to investigate this issue.
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We are continuing to investigate this issue.
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We are continuing to investigate this issue.
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We are continuing to investigate this issue.
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We are continuing to investigate this ongoing issue. We will provide updates as they become available.
Update
We are continuing to investigate this issue.
Update
We are continuing to investigate this issue.
Investigating
There is an issue with multiple applications. We are assessing impact and investigating the cause.
This incident affects: Add-On Explorer, Careers at MathWorks, Cloud Center, Cody, Downloads, File Exchange, License Center, MathWorks.com, MathWorks Store, MATLAB and Simulink Course Schedule, MathWorks Account, MATLAB Answers, MATLAB Grader, MATLAB Mobile, MATLAB Online, and ThingSpeak.